BUYER FAQ

How to buy?

  1. Proceed to checkout your items in the shopping cart page.
  2. Payment details via Paynow/bank transfer will be available via the checkout page and an order processing email will be sent to you.
  3. Payment is required within 12 hours from the time of order else the order will be cancelled.
  4. State your order number when making the payment via PayNow/Bank Transfer.
  5. Item will be mailed out within 2 working days and an email confirmation will be sent to you.

You can contact us at hello@secondother.com or via whatsapp chat on the website.

What payment options do you accept?

We currently only accept Paynow and Bank Transfer for Singapore customers.

International Orders

For international customers, please email us at hello@secondother.com or Whatsapp us at +65 8752 1794 for a shipping quote before making an order.

You can proceed to checkout via our website and we will send you the revised order summary with the shipping rate and a payment link. Payment to be made via Credit Card only.

How much is shipping?

We offer free local tracked mail in Singapore with a min spend of $30. For orders $10 and below, delivery will be at $3.70.

Do note that from 9 Feb 2022, we will not be posting via normal mail.

Do you ship internationally?

We are able to ship worldwide. International orders will not be eligible for free mail. Email us at hello@secondother.com or Whatsapp us at +65 8752 1794 for a shipping quote.

What is your return policy?

Due to the nature of our items, we do not accept returns once items have been posted. All items have been checked for defects before listing and again before post. Reasons due to fittings, colour variation, mild wear-and-tear condition etc will not be accepted for basis of returns. We seek to be as transparent and detailed as we can for each item but we seek your understanding that certain details may be missed in our description. If you need assistance, you can contact us at orders@secondother.com.

When will I receive the invitation to be a Seller?

Customers get priority to join our Seller’s program and all eligible Customers will receive an invitation email to join us as a Seller when a Seller Slot opens up.

This invitation is exclusive to eligible Customers on secondother.com and has made a minimum purchase of $50. The invitation is not on a first-come-first-served basis when a slot is available. Eligible customers will receive an email invitation from us on the following month from the month of purchase.

What happens if I forgot to make payment after 12 hours?

Orders will be cancelled after 12 hours from the time of order if payment has not been received. Item may be back in stock for unpaid orders.

I have made payment but I did not receive your email confirmation.

If you have already made payment and did not receive an email confirmation from us by the end of the next working day, do drop us a whatsapp message with your order number and payment mode and we will get back to you as soon as possible.

Are the items authentic?

We are unable to determine the authenticity of the items consigned with us but we do review each item based on their quality, material used, label, and workmanship to determine its authenticity.

How is your packaging like?

We use a variety of new, recycled and used packaging for mailing purposes. We try to reuse packaging as a default to extend its shelf life just like how we are giving preloved clothing a second chance. In the event that we are unable to reuse existing packaging, we will be using either recycled or new mailers.

How do I contact you?

You can contact us via the following methods:

We will respond to you as soon as we can.

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