Buyer FAQ

PAYMENTS

We accept credit card payments such as Visa/Masters for online orders and PayNow for instore puchases.

International Orders

For international customers, please email us at hello@secondother.com or Whatsapp us at +65 8885 7608 for a shipping quoteΒ beforeΒ making an order.

SHIPPING

We offer free local tracked mail in Singapore with a min spend of $50. For orders below $5, delivery will be at $3.80.

RETURN POLICY

Due to the nature of our items, we do not accept returns once items have been posted. All items have been checked for defects before listing and again before post. Reasons due to fittings, colour variation, mild wear-and-tear condition etc will not be accepted for basis of returns. We seek to be as transparent and detailed as we can for each item but we seek your understanding that certain details may be missed in our description. If you need assistance, you can contact us at orders@secondother.com.

AUTHENTICITY

We are unable to determine the authenticity of the items consigned with us but we do review each item based on their quality, material used, label, and workmanship to determine its authenticity.

PACKAGING

We use a variety of new, recycled and used packaging for mailing purposes. We try to reuse packaging as a default to extend its shelf life just like how we are giving preloved clothing a second chance. In the event that we are unable to reuse existing packaging, we will be using either recycled or new mailers.